Galaxy Exchange (“Galaxy Exchange”, “Company”, “we”, “us”, or “our”) respects the privacy of individuals who use our website, applications, trading platform, wallets, products, and related services (collectively, the “Services”).
This Privacy Policy describes the types of information we may collect, how we may use that information, circumstances in which information may be shared with third parties, and certain rights and choices that may be available to users.
By accessing or using Galaxy Exchange, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, subject to applicable law.
Depending on the Services you use, Galaxy Exchange may collect information including, but not limited to:
When you access our website or applications, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, pages viewed, timestamps, referring pages, approximate location information, and information relating to how the Services are used.
We may use cookies, pixels, local storage, log files, and similar technologies for security, authentication, functionality, analytics, performance, and service improvement.
Galaxy Exchange may use collected information for purposes including:
Due to the nature of digital-asset services, Galaxy Exchange may be required to collect and process identity, financial, transaction, source-of-funds, and other information for KYC, AML, sanctions screening, fraud prevention, regulatory compliance, and risk management purposes.
Failure to provide information required for these purposes may result in restrictions, suspension, or termination of certain Services where permitted or required by law.
Galaxy Exchange may use independent third-party service providers to support or operate certain aspects of its Services. These providers may include, without limitation, payment gateways, payment processors, banks, KYC and identity-verification providers, blockchain infrastructure providers, cloud-hosting providers, cybersecurity providers, analytics providers, communication providers, customer-support providers, and other technology or business service providers.
Information may be shared with such third parties only as reasonably necessary to provide the relevant Services, process transactions, perform verification, maintain security, comply with legal obligations, or otherwise operate the Galaxy Exchange platform.
Certain Services available through or in connection with Galaxy Exchange may be provided, processed, supported, or controlled by independent third parties.
When a user chooses to use a third-party service, the user may be required to accept and comply with that third party's terms of service, privacy policy, payment rules, verification requirements, transaction limits, refund policies, security procedures, and other applicable conditions.
Users are solely responsible for reviewing and understanding the applicable terms and policies of third-party service providers before using their services.
To the maximum extent permitted by applicable law, Galaxy Exchange does not control and is not responsible for the independent acts, omissions, policies, security practices, availability, processing decisions, fees, transaction failures, delays, losses, or other conduct of third-party service providers.
Where Galaxy Exchange provides access to payment services through a third-party payment gateway, processor, bank, or other payment provider, payments may be processed directly by that third party.
The third-party provider may independently collect, process, retain, or verify payment-related information in accordance with its own privacy policy and terms.
Galaxy Exchange does not guarantee the availability, approval, processing time, transaction limits, exchange rates, fees, refunds, reversals, or successful completion of transactions handled by an independent payment provider.
Users must comply with all applicable requirements imposed by the relevant payment provider. To the maximum extent permitted by applicable law, Galaxy Exchange shall not be responsible for losses or disputes arising solely from the acts or omissions of an independent payment provider.
Cryptocurrency transactions may be recorded on public or distributed blockchain networks. Blockchain transactions may be publicly visible and may contain information such as wallet addresses, transaction amounts, timestamps, and transaction identifiers.
Galaxy Exchange does not control blockchain networks and cannot guarantee their privacy, availability, security, accuracy, transaction speed, or continued operation.
Users acknowledge that blockchain transactions may be irreversible and that information recorded on a blockchain may not be capable of being deleted or modified.
Galaxy Exchange may disclose information where reasonably necessary to:
Galaxy Exchange may implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no website, application, blockchain network, electronic storage system, or method of transmission can be guaranteed to be completely secure. Users acknowledge that they use the Services and provide information at their own risk, subject to applicable law.
Galaxy Exchange may retain information for as long as reasonably necessary to provide Services, maintain business and security records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, and protect its legitimate interests.
Certain information may be required to be retained for specified periods under applicable laws or regulatory requirements, even after an account has been closed.
Depending on the location of Galaxy Exchange, its service providers, and its users, information may be processed or stored in countries other than the country in which the user resides.
Where required by applicable law, Galaxy Exchange will implement appropriate safeguards for cross-border transfers of personal information.
Users are responsible for providing accurate information and keeping their account information current.
Users are also responsible for maintaining the confidentiality of passwords, authentication codes, wallet credentials, API keys, and other security information under their control.
Users should exercise caution when communicating personal information to third parties, clicking external links, or using services outside the Galaxy Exchange platform.
Galaxy Exchange may contain links to websites, applications, services, or resources operated by third parties. These external services are independent of Galaxy Exchange and may have their own privacy policies, terms, security practices, and data-processing procedures.
Galaxy Exchange does not control or guarantee the privacy, security, availability, accuracy, or practices of external websites or services. Users should review the relevant third party's policies before providing personal information or using an external service.
Galaxy Exchange may use contact information to provide service-related communications, security notifications, transaction information, account notices, updates, and, where permitted by law, promotional communications.
Users may have the ability to manage certain marketing preferences through available account settings or communication controls, subject to applicable law.
Galaxy Exchange Services are not intended for individuals who are not legally permitted to use digital-asset or financial services in their jurisdiction.
We do not knowingly collect personal information from individuals where collection is prohibited by applicable law. If you believe that information relating to an ineligible individual has been provided to us, please contact Galaxy Exchange through the applicable support channel.
Depending on the jurisdiction in which you reside, you may have certain rights regarding your personal information, including rights to access, correction, deletion, restriction, objection, portability, or withdrawal of consent.
These rights may be subject to legal, regulatory, security, contractual, or other applicable limitations. To exercise an available privacy right, contact Galaxy Exchange through the official contact information provided on our website.
Galaxy Exchange may process and disclose information where reasonably necessary to detect, investigate, prevent, or respond to fraud, cyberattacks, unauthorized activity, money laundering, sanctions violations, market abuse, security incidents, or other unlawful activity.
Information may also be disclosed where Galaxy Exchange reasonably believes that disclosure is necessary to comply with applicable law, regulation, court order, governmental request, or legal process.
In connection with a merger, acquisition, financing, restructuring, reorganization, sale of assets, change of control, bankruptcy, or similar corporate transaction, user information may be transferred or disclosed as part of the relevant transaction, subject to applicable law.
Galaxy Exchange may rely on independent third-party providers to deliver certain features or Services. While we may take reasonable steps to select reputable providers, we do not control the independent operations of those providers.
To the maximum extent permitted by applicable law, Galaxy Exchange and its directors, officers, employees, affiliates, representatives, and agents shall not be responsible for the independent privacy practices, security failures, service interruptions, transaction processing, data handling, losses, damages, or other acts or omissions of third-party providers, except to the extent such liability cannot lawfully be excluded.
Galaxy Exchange may modify this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, legal requirements, regulatory obligations, or security practices.
The updated Privacy Policy will be posted on the Galaxy Exchange website with an updated effective date. Where required by applicable law, we may provide additional notice or obtain consent.
This Privacy Policy shall be interpreted in accordance with the laws of [Insert Jurisdiction], except to the extent that mandatory privacy or data-protection laws applicable to a user provide otherwise.
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact Galaxy Exchange through the official support or contact channels published on our website.